Locked out? Free phone estimates · Call (530) 308-6643 · Mon–Fri 8:00 AM – 10:00 PM
LIGHTNING LOCK & KEYMobile Locksmith · Truckee–Tahoe · Since 1996
Locked out? Call (530) 308-6643

Privacy Policy

How Lightning Lock & Key collects, uses and protects your information.

Overview

Lightning Lock & Key Inc. (“we,” “us”) respects your privacy. This policy explains what we collect on this website, why, and the choices you have. It applies to lightninglockandkey.com and to service requests made through it.

What we collect

  • Contact details you submit (name, phone, email, service location) when you request service.
  • Message content you include with a request.
  • Basic usage analytics (pages viewed, device type) via Google Tag Manager / analytics cookies.
  • Technical logs kept by our hosting provider for security (IP address, request time).

How we use it

  • To respond to your request, schedule work and provide estimates.
  • To communicate about your job — by phone, email, or text if you gave consent.
  • To understand how the site is used so we can improve it.
  • We do not sell your personal information.

Text messaging (SMS)

If you check the SMS consent box, we may text you about your service request. Message and data rates may apply. Reply STOP to opt out at any time; consent is not a condition of purchase.

Cookies & analytics

This site uses cookies for basic functionality and analytics (Google Tag Manager). You can accept or decline analytics cookies in the banner, and your browser can block or delete cookies at any time.

Sharing

We share information only with service providers who help us run the business (e.g., email delivery, analytics), when required by law, or to protect our rights. Contractors and providers are bound to use it only for our purposes.

Retention

Service-request records are kept as long as needed for business, tax and warranty purposes, then deleted or anonymized.

California privacy rights

California residents may request access to, correction of, or deletion of their personal information, and will not be discriminated against for exercising those rights. Contact us using the details below.

Children

This site is not directed to children under 13 and we do not knowingly collect their information.

Changes

We may update this policy; the current version always lives at this page. Material changes will be reflected by an updated date.

Contact

Lightning Lock & Key Inc. · Truckee, CA · (530) 308-6643 · [email protected]

Questions?

Call (530) 308-6643 or email [email protected].