Reviews
Real Google reviews from Truckee–Tahoe neighbors — verified on our Google profile.
From Google
“Lightning Lock & Key provided excellent service from start to finish. Dean was great to work with — patient, knowledgeable, and incredibly responsive. …I was scheduled for the very next day, and Dean arrived on time, communicated clearly throughout the process, and walked me through what needed to be done. …If you’re looking for a reliable, knowledgeable locksmith in the Tahoe/Truckee area, I highly recommend Lightning Lock & Key.”
“Dean is my go-to for lock and lock-related issues. He is prompt, responsive and an all-around wonderful locksmith and has been for many years of service!”
“Dean was super-knowledgeable and helped us when we were locked out. Hope to never need again but would definitely recommend Lightning to others.”
“Dean was timely and very helpful in fixing our door lock. Excellent customer service.”
“Called at 4pm on a Saturday and Dennis arrived by 5:30. He completed a re-key of a lock and installed a strike plate quickly. Rate was fair for fast weekend service. Very nice guy, clear communicator, would highly recommend.”
“Communicative and ready to help.”
“On time and did a great job.”
“We needed our key fob replaced and they took care of us.”
“Great communication and friendly. Was able to make an appointment on Monday after calling on Saturday. Ended up fixing the locks myself so cancelled the appointment, but would definitely call again if needed.”
From Yelp — 4.8★ across 42 reviews
A sampling of real Yelp reviews from around the lake — read every one on our profile.
“Fixed our sticky deadbolt!!! Dean was very knowledgeable and did quality work at a fair price!”
“Very quick response to our situation and he fixed the problem completely and really quickly.”
“Dean was right on time, came in a half hour after my call at 5 o'clock in the afternoon to open the door to our locked closet and made a key for it right then. He was fast and pleasant and did a great job.”
“Dean was responsive and friendly. Came over quickly to rekey a lock. Rush service and was done within an hour.”
“Excellent customer service. Installed a new smart lock. I highly recommend Lightning Lock and Key for all of your lock and key needs.”
“Dean was a respectful and conscientious locksmith we used for rekeying the locks on our new house. He went out of his way to make sure that we were happy with his work. Highly recommend.”
“Your go-to locksmith anywhere in the north Tahoe area, plus Truckee. Dean came quickly… puzzled through a difficult lock problem, charged a fair price, and was patient and professional throughout. Thank you!”
“My condo is in Tahoma and the deadbolt on the front door got stuck. I've had a lot of ‘Tahoe Time promises’ through the years… but NOT this time! Sam called from Tahoe City, said he'd be at the condo in 20 minutes, and he was! …What a pleasure to receive great customer service.”
“Responded quickly, super kind and transparent about the price upfront. Highly recommend!”
“We scheduled a service in advance for a broken door lock and several rekeys… Sam managed to figure out why one of our locks was broken and showed me how to avoid that reoccurring. He finished everything we needed in good time. I thought the price was very fair.”
“Awesome crew. Picked up the phone at 7:00 pm and Sam was at my car 30 minutes later to get the key I locked inside… It took Sam 30 seconds and he was warm, friendly, efficient and on time. Don't hesitate. Top notch service.”
“We are doing a remodel on our condo… We called Lightning Lock & Key about installing a touch-based deadbolt. They were able to come out immediately and install the new fixture. Our technician Sam did an outstanding job.”
“The BEST service and expertise I know. He helped us in an emergency during a big snowstorm — responsive, fast, efficient, expert knowledge and skill… Put Lightning Lock and Key at the top of your list!”
“Dean was super helpful and did great work rekeying and installing new locks. He even noticed our strike plate didn't have a lip and mortised out and installed a new one. We would definitely call him back.”
“Dean came in the snow storm and helped us replace a broken key. I will call Dean again should I ever need such great service and personal attention.”
“I had a situation with my ski rental and the inability of my renters to stay out of the locked owner's closet… He showed up on time, did the job perfectly at a very fair cost to me, so count me in as one of Dean's fans.”
“Dean came out to save us on a freezing Saturday afternoon… he even came in the (very quick) time-frame he had estimated, which is a Complete Rarity in this town… he saved the day, saved my toes, and saved my marriage.”
“Have known Dean and used him professionally for about 25 years. He has done work in our business, home, and autos… he is a great guy, best at what he does business wise!!! He is our go-to guy, period.”
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